5 days
Average time to surface an unresolved complaint through QA
Navigate Complexity in Compliance with Confidence and Speed
go ai first with complaints and resolution handling
Save hundreds of hours a month going through complaints logs manually and trying to find the needles in the haystack. Streamline your whole process by generating resolution summaries, grade agent actions and track escalations all in one place.
Easily Spot Unresolved or "Under-resolved" Complaints
One of the biggest risks in complaints management is open tickets falling through the cracks. Use Zanko to generate a list of unresolved complaints and lower average complaint ticket time while reducing regulatory and legal risk.
15 minutes
Average time to identify an out-of-policy resolution through Zanko
Identify gaps in your processes and train your teams
Structured resolution data lets you easily see where there might be opportunities to improve processes or training by either type of complaint, team, or even specific employee. Are certain agents escalating more often than others? Zanko lets you see where and why that's occurring.
Turn unstructured data into reports real time
With Zanko gain access to over dozens of impactful data views helping you unlock hidden insights in your data. 9/10 POC customers get insights
See It In Action
Experience the power of Zanko by seeing it live. Let us walk you through how the platform can integrate seamlessly into your workflows. See why 9 out of 10 customers who've tried Zanko buy it!