Sponsor Banks
Standardize oversight across dozens of fintech partners. 100% visibility without adding headcount.
See sponsor bank solutions ->More than Conversation Intelligence - AI Agents That Do The Work
Other tools give you dashboards. Spring Labs deploys AI agents that actually complete the work—scoring calls, catching complaints, summarizing accounts, and filing reports.
Wrapup AgentSave 2 minutes of agent time per call1
QA AgentGo from sampling to 100% review coverage
Complaints Agent97% complaint identification accuracy1
Agent Task QueueProcessing...
Summarize call #4,271
Score QA for call #4,271
Analyze call #4,271 for complaints
Summarize call #4,270
Score QA for call #4,270
Analyze call #4,270 for complaints
Summarize call #4,269
Score QA for call #4,269
Analyze call #4,269 for complaints
Summarize call #4,268
Score QA for call #4,268
Analyze call #4,268 for complaints
Summarize call #4,267
Score QA for call #4,267
Analyze call #4,267 for complaints
Summarize call #4,266
Score QA for call #4,266
Analyze call #4,266 for complaints
Trusted by financial institutions
Every customer conversation creates work — summaries to write, calls to score, complaints to file, escalations to route.
But humans can only act on a fraction. The rest? Missed risks, delayed responses, growing backlogs.
The volume isn't a data problem. It's an action problem.
THOUSANDS OF CONVERSATIONS
EACH REQUIRING ACTION
EACH REQUIRING ACTION
HUMAN BOTTLENECK
FRACTION ACTUALLY
ACTIONED
ACTIONED
INSIGHTS VS. ACTION
Other tools give you data. Our agents do the work.
That's the difference.
Analytics tools give you data...
They transcribe calls
You still write summaries and update your CRM
They flag QA issues
You still score, review, and route to supervisors
They surface complaints
You still categorize, log, and export them
Dashboards are great. But someone still has to do the work.
Spring Labs agents do the work.
Wrapup Agent summarizes & escalates
Accounts noted in your CRM, escalations routed—automatically
QA Agent scores every conversation
Against your scorecards, issues turned into tickets—no human needed
Complaints Agent catches & resolves
Detected, categorized, triaged, and response drafted—end to end
Not data. Not dashboards. Agents that finish the job.
Client testimonials
“Zanko ComplianceAssist helps us assess the root cause of complaints at least 80 percent more efficiently, enabling us to resolve potential issues much faster. This gives us greater peace of mind as we expand our channels for communicating with customers.”
“Complaints management is a critical component to an effective Compliance Management System and an important control over our fintech partner programs. Spring Labs’ Zanko ComplianceAssist product provides us with a useful tool to analyze complaint trends which allows us to better oversee our products and partners.”
“We’re excited to be the first to partner with Spring Labs on a commercial application of AI which can benefit consumers and fintech partners alike. A crucial aspect of our business is providing quality oversight of complex and large-scale lending activities. Zanko Compliance Assist helps our team identify insights and issues more quickly than we could on our own. Beyond just compliance, First Electronic Bank is committed to being early movers in exploring new uses of technology to improve how we serve consumers.”
AI AGENTS
Meet the agents. They work in your systems or ours.
Complaints Agent
Autonomously detects complaints across every channel, categorizes by root cause, triages by severity, and drafts responses—ready for review, not rework.
See the Complaints Agent →QA Agent
Scores 100% of conversations against your exact scorecards, flags coaching moments, and routes issues to supervisors—no sampling, no spreadsheets.
See the QA Agent →CX Agent
Discovers why customers contact you, tracks emerging trends in real time, and surfaces experience gaps before they become complaints.
See the CX Agent →Coming Soon
Disputes Agent
Autonomously manages customer disputes—intake, investigation, evidence gathering, and resolution tracking—end to end.
Learn more →HOW IT WORKS
Your agents go live in 2 weeks. Not 6 months.
Week 1
Week 2
Ongoing
1Connect
API Ecosystem
Five9, Genesys, Zendesk, Salesforce - plug in, not rip out
2Configure
Policy Converter
Upload policies & scorecards - AI converts them to agent tools
3Build
Workflow Builder
Design, test & fine-tune in a visual sandbox
4Launch
AI Supervisor - Live & Ongoing
Monitors, catches edge cases & improves automatically
Week 1
1
Connect
API Ecosystem
Five9, Genesys, Zendesk, Salesforce - plug in, not rip out
2
Configure
Policy Converter
Upload policies & scorecards - AI converts them to agent tools
Week 2
3
Build
Workflow Builder
Design, test & fine-tune in a visual sandbox
4
Launch
AI Supervisor - Live & Ongoing
Monitors, catches edge cases & improves automatically
OUR TECHNOLOGY
Not chatbots. Not GPT wrappers. Purpose-built agentic AI.
Why generic AI can't do this
LLMs alone can't handle 500 contact drivers, apply your policies, or take action in downstream systems. They produce insights-not outcomes. Accuracy drops below 70%.
How our agents work
Each agent orchestrates LLMs, specialized small models, and traditional ML-choosing the right tool for each step. They reason, decide, and act across your systems. The result: 97% accuracy and work that's actually done.
30%
More accurate than base LLMs
500+
Contact drivers discovered by agents
Hours
To configure agents to your policies
PROOF POINTS
Speed. Scalability. Accuracy.
10%
Faster customer service handling times
70%
Faster second line complaints reviews
50%
Fewer classification errors
5x-9x
1st Year ROI
WHO WE SERVE
Built for the complexity of financial services
Fintechs
Keep your sponsor banks happy. Scale without adding compliance headcount.
See fintech solutions ->Enterprise Banks
Process millions of conversations. Surface risks before regulators do.
See enterprise solutions ->ARM
Monitor 100% of collector conversations for FDCPA, TCPA, and Reg F compliance.
See ARM solutions ->INTEGRATIONS
Connects to your stack in minutes
Telephony
Five9
Genesys
NICE CXone
Talkdesk
Twilio
+15 more
CRM & Ticketing
Salesforce
Zendesk
HubSpot
ServiceNow
Monday.com
+10 more
Microsoft 365
Google Workspace
Freshdesk
Front
Intercom
+8 more
Live Chat
Intercom
Zendesk Chat
LiveChat
Drift
Freshchat
+6 more
Ready to see it
See the agents in action.
9 out of 10 trial customers convert.
30-minute demo. No commitment. We'll show your agents running on your use case.
Book a demo