What we do

Stay tuned for ai-native conference 2025!

AI Complaints Management

Conversation Intelligence

Direct Complaints Detection

Regulatory Complaints Tracking

Templated Response Generation

Resolution Analysis

Complaints Insights BI

Platforms

AI-Native CX Platform

Zanko is focused on being more than just your complaints platform - we want to unlock the power of conversations across your organization.

AI-Native Complaints Platform

Your AI Native one stop shop for complaints handling - unleash higher accuracy and more efficiency with Zanko.

AI-Native GRC Platform

Transforming GRC with AI-driven automation and conversational intelligence, simplifying compliance, mitigating risk, and enhancing governance.

Integrations

Salesforce

Intercom

Zendesk

Jira

AWS

Bigdata

award spotlight

Spring Labs is honored to be recognized by Gartner as an Example Vendor for GenAI Differentiation in Domain-Specialized Language Model Performance and Capability.

who we help

Stay tuned for ai-native conference 2025!

By Organization Type

By Team and Role

award spotlight

Spring Labs is honored to be recognized by Gartner as an Example Vendor for GenAI Differentiation in Domain-Specialized Language Model Performance and Capability.

resources

Stay tuned for ai-native conference 2025!

Blog

February 27, 2025

Generative AI is transforming financial services, and our latest webinar explores how institutions can navigate its opportunities, risks, and regulatory challenges—watch the replay and read the full blog to learn more.

February 27, 2025

This is the second blog in a series on AI-native Banking and Fintech, inspired and curated from the valuable insights shared by expert panelists at our AI-Native Fintech and Banking Conference held in Salt Lake City on Oct 7, 2024.

February 27, 2025

This is the first blog in a series on AI-native Banking and Fintech, inspired and curated from the valuable insights shared by expert panelists at our AI-Native Fintech and Banking Conference held in Salt Lake City on Oct 7, 2024.

Webinars

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recognition

Spring Labs has been recognized by Gartner as an Example Vendor for the Domain-Specialized language models market in the 2024 Gartner Emerging Tech: Conversational AI Differentiation in the Era of Generative AI report.

^{Gartner is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.}

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Spring Labs Integrations

Gain even more efficiency and scalability with SpringLabs by integrating in your leading technology and solution providers with Zanko.

API Integrations

Data for complaints and customer communications can live in a very fragmented way in your systems. We make tying them together simple. Spring Labs integrates with all major Loan management systems and call center management solutions to deliver a seamless experience for compliance and customer experience teams.

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Custom Tooling Integration

Do you have your own home grown platform where you handle complaints and customer communications right now? Ask us about how to integrate your platform directly into Zanko!

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WHAT WE DO

AI COMPLAINTS MANAGEMENT

Conversation Intelligence Direct Complaints Management Regulatory Complaints Tracking Templated Response Generation Resolution Analysis Complaints Insights BI

PLATFORMS

AI-Native CX Platform AI-Native GRC Platform

WHO WE HELP

BY ORGANIZATION TYPE

Sponsor Banks BaaS Platforms Fintechs Consumer Banks

BY TEAM AND ROLE

Compliance Teams Contact Center Operations Strategy Customer Experience

RESOURCES

AI COMPLAINTS MANAGEMENT

Blog Webinars AI-Native Conference

LEGAL

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