First Electronic Bank (FEB) is an FDIC-insured, state-chartered industrial bank headquartered in Salt Lake City, Utah. FEB partners with dynamic technology and financial services providers to offer credit products across the credit spectrum: from “prime” to “subprime”, from small businesses to individual consumers, from general purpose credit cards to point-of-need installment loans. FEB has contracted Spring Labs to enhance their complaint handling capabilities with the power of Generative AI.