Simplifying Complaint Management for Credit Card Issuers
All the basics of AI-powered complaints with a Credit Card Issuer twist. Get the benefit of custom AI features designed specifically for the special interaction between credit card issuers and card holders.
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Don’t let merchants’ problems become yours
Complaint management for credit card companies adds an additional layer of complexity because you hear about it, even when it’s unrelated merchants who caused a problem. These extra complaints put strain on your customer service and compliance teams, while causing headaches for your data teams and cloud analytics by introducing inaccuracies. AI can help solve that by providing precise classifications that can easily tell the difference between payment dates and expiration dates.
Stay Ahead of Risks: Elevate Complaint Accuracy with AI-Powered Intelligence
Frontline agents miss up to 4 out of every 10 potential regulatory risks or lawsuit threats in customer communications. Unaddressed, these can turn into regulator complaints or lawsuits so catching them early in the complaint lifecycle is crucial to protecting your programs. Zanko leverages AI conversational intelligence to identify, categorize, summarize, and flag regulatory risks with 95% accuracy—significantly outperforming frontline customer service agents (60% accuracy) and even trained second-line compliance analysts (75% accuracy). Our industry leading conversational intelligence engine has a deep understanding of human language, enabling better identification of sentiment, risks, and powers more actionable outputs.
Effortless Complaint Resolution: Retain Customers with AI-Powered Assistance
Not all complaints are created equal. On average 30% of customer churn in lending is caused by customers having a negative experience with a complaint. Addressing high-priority issues quickly and efficiently is essential for maintaining customer satisfaction. With Zanko, you can respond to customers using AI-generated replies, track customer sentiment, and manage them effortlessly. AI-powered conversation assistants are specialized in being context aware, saving your agents time and reducing effort.
Centralized Conversations: Centralize Insights and Mitigate Risks with AI
Speed is crucial in mitigating risk and resolving complaints with high impact—don’t let your internal tech stack hold you back. Every additional platform an agent uses beyond the first reduces productivity by 20%. Zanko centralizes your entire complaints workflow in one place, minimizing the need for agents and analysts to switch between systems. Its AI intelligently integrates data from multiple sources, streamlining and accelerating the complaints management process.
